Shipping

What are the delivery charges for orders with Unbreakable Man?

All orders totaling R400 or more automatically get FREE shipping within South Africa. Any order equal to or below R399.99 will incur a shipping charge depending on your delivery location.

The international shipping charge is between R600 to R1,200. Customs duties and tax may apply. We do not pay any custom duties or tax charges on your behalf. For more information about international shipping, get in touch.

SHIPPING DETAILS:

Shipping Address Order Total Rate Delivery Time
Local within SA R0 to 399.99 R98 overnight / 1 to 2 business days
Local within SA R400 or more Free overnight / 1 to 2 business days
Main Centre within SA R0 to R399.99 R118 2 to 3 business days
Main Centre within SA R400 or more Free 2 to 3 business days
Regional within SA R0 to 399.99 R138 2 to 4 business days
Regional within SA R400 or more Free 2 to 4 business days
International / Outside of SA N/A R600 to R1,200 (customs duties & tax may apply) 7 to 14 business days

    How long will delivery take?
    We deliver 90% of our parcels overnight, but it is best to allow for 2 - 4 working days to deliver anywhere in South Africa and 7-14 working days any destination outside of South African borders.

    When does delivery take place?
    Weekdays (excluding weekends and public holidays), between 8am and 5pm.

    Should I send my order to my work or home address?
    Give us the address of the location where you are normally located between 8am and 5pm on weekdays.

    Why do the couriers need my contact number?
    Sometimes our couriers have difficulty finding your address, or may need to contact you to make some arrangement for the delivery to take place. We provide them with your telephone number for this just in case.

    What if someone else receives my package on behalf of me?
    Even when deliveries are made, our couriers scan in a copy of the waybill with the signature and name of the person that signed for the parcel. That means that you never have to worry about not receiving your parcel, as we can track who took possession at the time of delivery.

    Can I buy your products at a store?  

    We are and have been an online store since 2012. You can have your finger sized at any jeweller and place your order online, there and then! We currently do not have any stockists that stock our entire range and sizes.

    I have not received my delivery, and the stated delivery time has passed?
    On rare occasions, or in remote areas, delays can happen. If the expected delivery times are exceeded significantly, please contact us via WhatsApp (+27) 76 143 3933 or email us via admin@unbreakableman.co.za with your order number and we will try to work out what has happened with your shipment and update you accordingly. Rest assured that you will receive your shipment, even it means we have to send you a replacement!

    I have tracked my order and my parcel status has been 'Out for Delivery' for the past couple of hours, what should I do?
    Our couriers will make delivery to your door anytime between 8am and 5pm on weekdays (weekends and public holidays are excluded). The couriers follow the most efficient route and schedule when making deliveries so you can rest assured that you're on that route and just need to sit tight for a bit - we know you're just excited to get your order, so are we!. We make use of a number of different couriers to deliver our awesome products to you. We do however have a fantastic system in place that lets you check up on the status of your delivery, as well as send you emails to keep you in the loop. That way, you always can easily see what is happening with your delivery.

    If you still need more information though, simply get in touch with us on  admin@unbreakableman.co.za or WhatsApp or call us on 076 143 3933 and we'll get right on it!

    It is 17h00 and I have still not received my delivery, what should I do?
    When we book deliveries with our courier company it is standard to request a delivery before 17h00. This does not always mean that delivery will take place before 17h00, on rare occasions the courier company may deem your delivery address an outlying area (especially residential addresses) and as a result only deliver after 17h00. Should you need to leave the address after 17h00 for any reason and are afraid you will miss the delivery, please note that our courier company has been instructed to give you call, and attempt delivery the following weekday, should no one be available at the time of delivery.

    What happens if I miss the delivery?

    The couriers will reattempt delivery the next working day.

     

    If you have anymore questions that haven't been answered in the content above,  WhatsApp or call (+27) 76 143 3933 or email admin@unbreakableman.co.za. Find another way to get in touch.