FAQ - Online Store: Returns and Exchanges
I am not happy with my purchase, can I return it?
Yes! We offer a 7 day return policy on all items bought from us. We will refund any item in full, less shipping, if it is returned within 7 days from date of delivery, and has not been customised in some way. No returns will be facilitated for an item which has been custom made, engraved or ordered for a customer as a once off though. Please note that a returns fee may apply.
I have received my tungsten ring order, but it is too small/big, can it be exchanged?
Yes. If you have received your ring and its too big or too small, simply get in touch and we will absolutely help you get the correct size that you need. A small returns fee may be payable, but we'll help you through that too. Simply get in touch with us on firstname.lastname@example.org or call us on 012 772 2702.
Unfortunately not. All resizes regardless of where they were bought will need to be done through us directly. But don;t worry, we'll help you do that quickly and easily. Just get in touch and we'll walk you through the whole process.